Reading Borough Council
What? Award notice from Reading Borough Council. Relevance is supported by notice evidence.
Retained qualification rationale Evidence strength, addressability and route are evaluated independently of relationship.
New/adjacent product assessment
New-product possibility
UNKNOWN · UNKNOWN
UNKNOWN · UNKNOWN
HIGH
RESEARCH
UNKNOWN
CURRENT STAGE: UNAPPROVED
WHAT HAPPENED: Award notice from Reading Borough Council. Relevance is supported by notice evidence.
WHAT IS HAPPENING NOW: Evidence strength, addressability and route are evaluated independently of relationship. · Latest source evidence observed 2026-09-11T17:00:19+00:00
ACTION OWNER: ANDREW
BLOCKER: ["Detailed workflows and acceptance criteria", "Integration and security requirements", "Direct contact permission and procurement constraints", "Proof effort and bounded paid discovery acceptance"]
NEXT ACTION: Retain closed notice; do not contact or treat as an open competition.
AWARDED / HISTORICAL — not an open bid · source freshness UNKNOWN
OPEN ORIGINAL SOURCECurrent accessibility UNVERIFIED — link retained; no live source check implied
Readable source details and context
- Buyer
- Reading Borough Council
- Captured need / service scope
- The End User Workspace & Hosting procurement event was to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a single contract. The Services had to be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims of improving service delivery, reducing complexity, and enhance user experience through integrated support. Key requirements of scope: • Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. • Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. • Problem Management - Identification and elimination of root causes to reduce incident recurrence. • Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. • Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. • Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. • Release & Deployment Management - Controlled rollout of new software and updates, including packagin … [preview; original evidence retained]
- Notice / signal type
- AWARD
- Publication
- 2026-09-11T18:00:19+01:00
- Event date (when retained)
- UNKNOWN
- Deadline
- UNKNOWN
- Retained verification / observation clock — no new source check implied
- 2026-10-12T17:00:37+00:00
- Location
- UNKNOWN
- Published value / budget / rate
- UNKNOWN
- Value meaning
- TOTAL_NOTICE_NOT_PURA_ADDRESSABLE
- Original reference
- 086653-2026
- Exact proposed next action
- VERIFY AWARDED LOT / SUBCONTRACT TERMS
- Responsible project for source / qualification reporting
- P016
- Intended delivery project / receiver — acceptance unverified
- P016
Retained source reference: https://www.find-tender.service.gov.uk/Notice/086653-2026
Published value is not Pura revenue or an authorised commitment. Source status is separate from owner approval and receiver execution.