TECHNICAL / AUDIT EVIDENCE
{
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"id": "dc4450ff-2fa6-4588-b96d-8af9d8442676",
"canonical_key": "commercial-opportunity:v1:6a2471c1-139c-4446-9a21-8603c9c8e673",
"organisation_id": "2f9daa48-6dbf-4aa8-9c76-4ecb09bc8cbc",
"origin_engine": "TENDER",
"origin_signal_id": "6a2471c1-139c-4446-9a21-8603c9c8e673",
"relationship_type": "PUBLIC_BUYER",
"what_happened": "Award notice from HM Revenue & Customs. Relevance is supported by notice evidence.",
"why_it_matters": "Evidence strength, addressability and route are evaluated independently of relationship.",
"potential_need": "Asset compliance portal and QR records",
"current_product_match_json": "[]",
"capability_match_json": "[{\"capability_id\":\"ASSET_PORTAL_QR\",\"confidence\":\"HIGH\",\"currently_sold\":\"UNKNOWN\",\"name\":\"Asset compliance portal and QR records\"}]",
"new_product_possibility": "YES",
"value_truth": "UNKNOWN",
"value_band": "UNKNOWN",
"probability": "LOW",
"urgency": "BACKGROUND",
"confidence": "HIGH",
"evidence_json": "{\"independent_identities\":[\"ocds-h6vhtk-0584b5\"],\"signal_id\":\"6a2471c1-139c-4446-9a21-8603c9c8e673\",\"source\":\"find_a_tender_ocds\"}",
"facts_json": "{\"award_values\":[{\"amount\":2000000000,\"amountGross\":2400000000,\"currency\":\"GBP\"}],\"buyer\":\"HM Revenue & Customs\",\"buyer_reference\":\"SR2412633519\",\"contact_email\":\"it-customer-engagement@hmrc.gov.uk\",\"contact_name\":null,\"contact_restrictions\":[],\"contacts\":[{\"email\":\"it-customer-engagement@hmrc.gov.uk\",\"organisation\":\"HM Revenue & Customs\"},{\"email\":\"tenders@baringa.com\",\"organisation\":\"BARINGA PARTNERS LLP\"},{\"email\":\"tenders@tlt.com\",\"organisation\":\"TLT LLP\"}],\"contract_terms\":[],\"cpv\":[],\"currency\":null,\"days_to_deadline\":null,\"deadline\":null,\"deadline_conflict\":false,\"deadline_kind\":\"PARTICIPATION\",\"deadline_narrative\":\"\",\"deadline_structured\":null,\"deadline_time_unpublished\":false,\"demo_evidence\":[],\"direct_contact_evidence\":[],\"engagement_route\":\"\",\"estimated_value\":null,\"expansion_scope\":\"Complete official OCDS release; linked restricted documents require separate verification.\",\"extensions\":[],\"fully_expanded\":true,\"geographic_scope\":[],\"hidden_opportunity\":true,\"historical_engagement_evidence\":\"\",\"incumbent_evidence\":[],\"linked_documents\":[],\"lot_count\":1,\"lot_scope\":[{\"description\":null,\"id\":\"1\",\"title\":null,\"value\":null}],\"meeting_evidence\":[],\"notice_type\":\"AWARD\",\"procurement_method\":\"Competitive flexible procedure\",\"procurement_status\":\"complete\",\"publication_date\":\"2026-09-08T15:47:12+01:00\",\"published_corrections\":[],\"published_notice_types\":[],\"published_requirement\":\"Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide a Software as a Service Customer Relationship Management Platform (SaaS CRM).\\nThe requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include:\\n\\u2022 Marketing & Campaign Management\\n\\u2022 Customer Management\\n\\u2022 Case Management\\n\\u2022 Interaction, Channel and Messaging Management\\n\\u2022 AI\\n\\u2022 Insights\\n\\u2022 Reporting & Intelligence\\n\\u2022 Customer Experience (Customer Portal and App)\\nAdditional capabilities can be provided by on first- or third-party basis, and include:\\n\\u2022 Identity, Verification & Authentication\\n\\u2022 Secure Digital Exchange Communications (SDEC)\\n\\u2022 Fraud\\n\\u2022 Data & Integration Management\\n\\u2022 Operational Management\\n\\u2022 Knowledge Management\\n\\u2022 Non-Compliance Management\\nThe Supplier is also expected to provide an element of professional services to support implementation that the Authority can call down on.\",\"questionnaire_evidence\":[],\"reference\":\"085039-2026\",\"registration_evidence\":[],\"relevance_evidence\":{\"ASSET_PORTAL_QR\":[\"compliance management\",\"digital\",\"platform\",\"portal\",\"saas\",\"software\"],\"SOFTWARE_DELIVERY\":[\"case management\",\"customer portal\"]},\"requirement_items\":\"\",\"selection_requirements\":[],\"sme_suitability\":[],\"submission_method\":\"UNKNOWN\",\"value_excluding_vat\":null,\"value_including_vat\":null,\"value_minimum\":null,\"value_scope\":\"TOTAL_NOTICE_NOT_PURA_ADDRESSABLE\",\"vat_basis\":\"\"}",
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"unknowns_json": "[\"deadline\",\"estimated_value\"]",
"recommended_action": "VERIFY AWARDED LOT / SUBCONTRACT TERMS",
"route_to_market": "RESEARCH",
"time_to_revenue": "UNKNOWN",
"ranking_json": "{\"delivery_fit\":3,\"effort\":2,\"evidence_confidence\":3,\"probability\":1,\"relationship_leverage\":1,\"repeatability\":1,\"risk_adjusted\":6,\"time_to_revenue\":0,\"value\":0}",
"status": "BACKGROUND",
"feedback_state": "NONE",
"related_signals_json": "[\"6a2471c1-139c-4446-9a21-8603c9c8e673\"]",
"related_tenders_json": "[\"6a2471c1-139c-4446-9a21-8603c9c8e673\"]",
"related_contracts_json": "[]",
"provenance_json": "{\"derivation\":\"opportunity-evidence-v2\",\"parent_signal\":\"6a2471c1-139c-4446-9a21-8603c9c8e673\"}",
"data_mode": "LIVE",
"content_digest": "25d67cbc1af62c7cf6fb4eb00a6a302cd24a43922ac3e488e7b82feafb2028c7",
"created_at": "2026-10-14T22:01:02+00:00",
"updated_at": "2026-11-05T10:00:25+00:00",
"opportunity_kind": "COMPANY_SPECIFIC",
"addressability": "PARTIALLY_ADDRESSABLE",
"total_value_truth": "UNKNOWN",
"total_value_band": "UNKNOWN",
"total_value_min": null,
"total_value_max": null,
"total_value_currency": null,
"addressable_value_truth": "UNKNOWN",
"addressable_value_band": "UNKNOWN",
"addressable_value_min": null,
"addressable_value_max": null,
"addressable_value_currency": null,
"evidence_identity_count": 1,
"event_count": 1,
"organisation_count": 1,
"source_count": 1,
"first_evidence_at": "2026-09-08T14:47:12+00:00",
"last_evidence_at": "2026-09-08T14:47:12+00:00",
"evidence_recency": "AGING",
"contradictory_evidence_json": "[]",
"promotion_evidence_json": "[\"partner plausibility UNPROVEN: explicit supplier willingness and subcontract route required\"]",
"kill_evidence_json": "[\"source evidence withdrawn\",\"commercial fit contradicted\",\"route proven impossible\"]",
"recurring_revenue_type": "UNKNOWN",
"organisation": "HM Revenue & Customs"
},
"signals": [
{
"id": "6a2471c1-139c-4446-9a21-8603c9c8e673",
"canonical_key": "find_a_tender_ocds:085039-2026",
"engine": "TENDER",
"organisation_id": "2f9daa48-6dbf-4aa8-9c76-4ecb09bc8cbc",
"signal_type": "AWARD",
"title": "HMRC Customer Relationship Management",
"summary": "Award notice from HM Revenue & Customs. Relevance is supported by notice evidence.",
"observed_at": "2026-10-14T22:01:01+00:00",
"event_at": "2026-09-08T15:47:12+01:00",
"source_id": "find_a_tender_ocds",
"source_reference": "085039-2026",
"source_url": "https://www.find-tender.service.gov.uk/Notice/085039-2026",
"source_permission": "PERMITTED_WITH_CONDITIONS",
"facts_json": "{\"award_values\":[{\"amount\":2000000000,\"amountGross\":2400000000,\"currency\":\"GBP\"}],\"buyer\":\"HM Revenue & Customs\",\"buyer_reference\":\"SR2412633519\",\"contact_email\":\"it-customer-engagement@hmrc.gov.uk\",\"contact_name\":null,\"contact_restrictions\":[],\"contacts\":[{\"email\":\"it-customer-engagement@hmrc.gov.uk\",\"organisation\":\"HM Revenue & Customs\"},{\"email\":\"tenders@baringa.com\",\"organisation\":\"BARINGA PARTNERS LLP\"},{\"email\":\"tenders@tlt.com\",\"organisation\":\"TLT LLP\"}],\"contract_terms\":[],\"cpv\":[],\"currency\":null,\"days_to_deadline\":null,\"deadline\":null,\"deadline_conflict\":false,\"deadline_kind\":\"PARTICIPATION\",\"deadline_narrative\":\"\",\"deadline_structured\":null,\"deadline_time_unpublished\":false,\"demo_evidence\":[],\"direct_contact_evidence\":[],\"engagement_route\":\"\",\"estimated_value\":null,\"expansion_scope\":\"Complete official OCDS release; linked restricted documents require separate verification.\",\"extensions\":[],\"fully_expanded\":true,\"geographic_scope\":[],\"hidden_opportunity\":true,\"historical_engagement_evidence\":\"\",\"incumbent_evidence\":[],\"linked_documents\":[],\"lot_count\":1,\"lot_scope\":[{\"description\":null,\"id\":\"1\",\"title\":null,\"value\":null}],\"meeting_evidence\":[],\"notice_type\":\"AWARD\",\"procurement_method\":\"Competitive flexible procedure\",\"procurement_status\":\"complete\",\"publication_date\":\"2026-09-08T15:47:12+01:00\",\"published_corrections\":[],\"published_notice_types\":[],\"published_requirement\":\"Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide a Software as a Service Customer Relationship Management Platform (SaaS CRM).\\nThe requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include:\\n\\u2022 Marketing & Campaign Management\\n\\u2022 Customer Management\\n\\u2022 Case Management\\n\\u2022 Interaction, Channel and Messaging Management\\n\\u2022 AI\\n\\u2022 Insights\\n\\u2022 Reporting & Intelligence\\n\\u2022 Customer Experience (Customer Portal and App)\\nAdditional capabilities can be provided by on first- or third-party basis, and include:\\n\\u2022 Identity, Verification & Authentication\\n\\u2022 Secure Digital Exchange Communications (SDEC)\\n\\u2022 Fraud\\n\\u2022 Data & Integration Management\\n\\u2022 Operational Management\\n\\u2022 Knowledge Management\\n\\u2022 Non-Compliance Management\\nThe Supplier is also expected to provide an element of professional services to support implementation that the Authority can call down on.\",\"questionnaire_evidence\":[],\"reference\":\"085039-2026\",\"registration_evidence\":[],\"relevance_evidence\":{\"ASSET_PORTAL_QR\":[\"compliance management\",\"digital\",\"platform\",\"portal\",\"saas\",\"software\"],\"SOFTWARE_DELIVERY\":[\"case management\",\"customer portal\"]},\"requirement_items\":\"\",\"selection_requirements\":[],\"sme_suitability\":[],\"submission_method\":\"UNKNOWN\",\"value_excluding_vat\":null,\"value_including_vat\":null,\"value_minimum\":null,\"value_scope\":\"TOTAL_NOTICE_NOT_PURA_ADDRESSABLE\",\"vat_basis\":\"\"}",
"inferences_json": "[{\"basis\":{\"ASSET_PORTAL_QR\":[\"compliance management\",\"digital\",\"platform\",\"portal\",\"saas\",\"software\"],\"SOFTWARE_DELIVERY\":[\"case management\",\"customer portal\"]},\"type\":\"HIDDEN_ADDRESSABLE_ELEMENT\"}]",
"unknowns_json": "[\"deadline\",\"estimated_value\"]",
"confidence": "HIGH",
"relevant_services_json": "[{\"confidence\":\"HIGH\",\"rationale\":\"case management, customer portal\",\"service\":\"SOFTWARE_DELIVERY\"},{\"confidence\":\"HIGH\",\"rationale\":\"compliance management, digital, platform, portal, saas, software\",\"service\":\"ASSET_PORTAL_QR\"}]",
"value_truth": "UNKNOWN",
"value_band": "UNKNOWN",
"value_min": null,
"value_max": null,
"value_currency": null,
"urgency": "BACKGROUND",
"priority": "WATCH",
"recommended_action": "TRACK UNTIL TENDER",
"status": "OPEN",
"notification_state": "NOT_ELIGIBLE",
"feedback_state": "NONE",
"provenance_json": "{\"licence\":\"http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/\",\"ocid\":\"ocds-h6vhtk-0584b5\",\"release_id\":\"085039-2026\"}",
"data_mode": "LIVE",
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"created_at": "2026-10-14T22:01:01+00:00",
"updated_at": "2026-10-14T22:01:01+00:00"
}
],
"classification_history": [
{
"event_type": "DISCOVERED",
"previous_status": null,
"new_status": "BACKGROUND",
"occurred_at": "2026-10-14T22:01:02+00:00",
"reason_json": "{\"kill\":[\"source evidence withdrawn\",\"commercial fit contradicted\",\"route proven impossible\"],\"promotion\":[\"partner plausibility UNPROVEN: explicit supplier willingness and subcontract route required\"]}"
}
],
"feedback_history": [],
"qualified_projection": {
"id": "dc4450ff-2fa6-4588-b96d-8af9d8442676",
"canonical_key": "commercial-opportunity:v1:6a2471c1-139c-4446-9a21-8603c9c8e673",
"organisation_id": "2f9daa48-6dbf-4aa8-9c76-4ecb09bc8cbc",
"origin_engine": "TENDER",
"origin_signal_id": "6a2471c1-139c-4446-9a21-8603c9c8e673",
"relationship_type": "PUBLIC_BUYER",
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"why_it_matters": "Evidence strength, addressability and route are evaluated independently of relationship.",
"potential_need": "Asset compliance portal and QR records",
"current_product_match_json": "[]",
"capability_match_json": "[{\"capability_id\":\"ASSET_PORTAL_QR\",\"confidence\":\"HIGH\",\"currently_sold\":\"UNKNOWN\",\"name\":\"Asset compliance portal and QR records\"}]",
"new_product_possibility": "YES",
"value_truth": "UNKNOWN",
"value_band": "UNKNOWN",
"probability": "LOW",
"urgency": "BACKGROUND",
"confidence": "MEDIUM — notice scope only",
"evidence_json": "{\"independent_identities\":[\"ocds-h6vhtk-0584b5\"],\"signal_id\":\"6a2471c1-139c-4446-9a21-8603c9c8e673\",\"source\":\"find_a_tender_ocds\"}",
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"inferences_json": "[{\"basis\":{\"ASSET_PORTAL_QR\":[\"compliance management\",\"digital\",\"platform\",\"portal\",\"saas\",\"software\"],\"SOFTWARE_DELIVERY\":[\"case management\",\"customer portal\"]},\"type\":\"HIDDEN_ADDRESSABLE_ELEMENT\"}]",
"unknowns_json": "[\"deadline\",\"estimated_value\"]",
"recommended_action": "VERIFY AWARDED LOT / SUBCONTRACT TERMS",
"route_to_market": "RESEARCH",
"time_to_revenue": "UNKNOWN",
"ranking_json": "{\"delivery_fit\":3,\"effort\":2,\"evidence_confidence\":3,\"probability\":1,\"relationship_leverage\":1,\"repeatability\":1,\"risk_adjusted\":6,\"time_to_revenue\":0,\"value\":0}",
"status": "BACKGROUND",
"feedback_state": "NONE",
"related_signals_json": "[\"6a2471c1-139c-4446-9a21-8603c9c8e673\"]",
"related_tenders_json": "[\"6a2471c1-139c-4446-9a21-8603c9c8e673\"]",
"related_contracts_json": "[]",
"provenance_json": "{\"derivation\":\"opportunity-evidence-v2\",\"parent_signal\":\"6a2471c1-139c-4446-9a21-8603c9c8e673\"}",
"data_mode": "LIVE",
"content_digest": "25d67cbc1af62c7cf6fb4eb00a6a302cd24a43922ac3e488e7b82feafb2028c7",
"created_at": "2026-10-14T22:01:02+00:00",
"updated_at": "2026-11-05T10:00:25+00:00",
"opportunity_kind": "COMPANY_SPECIFIC",
"addressability": "PARTIALLY_ADDRESSABLE",
"total_value_truth": "UNKNOWN",
"total_value_band": "UNKNOWN",
"total_value_min": null,
"total_value_max": null,
"total_value_currency": null,
"addressable_value_truth": "UNKNOWN",
"addressable_value_band": "UNKNOWN",
"addressable_value_min": null,
"addressable_value_max": null,
"addressable_value_currency": null,
"evidence_identity_count": 1,
"event_count": 1,
"organisation_count": 1,
"source_count": 1,
"first_evidence_at": "2026-09-08T14:47:12+00:00",
"last_evidence_at": "2026-09-08T14:47:12+00:00",
"evidence_recency": "AGING",
"contradictory_evidence_json": "[]",
"promotion_evidence_json": "[\"partner plausibility UNPROVEN: explicit supplier willingness and subcontract route required\"]",
"kill_evidence_json": "[\"source evidence withdrawn\",\"commercial fit contradicted\",\"route proven impossible\"]",
"recurring_revenue_type": "UNKNOWN",
"organisation": "HM Revenue & Customs",
"FACT": {
"published_requirement": "Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide a Software as a Service Customer Relationship Management Platform (SaaS CRM).\nThe requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include:\n• Marketing & Campaign Management\n• Customer Management\n• Case Management\n• Interaction, Channel and Messaging Management\n• AI\n• Insights\n• Reporting & Intelligence\n• Customer Experience (Customer Portal and App)\nAdditional capabilities can be provided by on first- or third-party basis, and include:\n• Identity, Verification & Authentication\n• Secure Digital Exchange Communications (SDEC)\n• Fraud\n• Data & Integration Management\n• Operational Management\n• Knowledge Management\n• Non-Compliance Management\nThe Supplier is also expected to provide an element of professional services to support implementation that the Authority can call down on.",
"notice_title": "HMRC Customer Relationship Management",
"requirement_items": "",
"procurement_method": "Competitive flexible procedure",
"deadline": null,
"publication_date": "2026-09-08T15:47:12+01:00",
"notice_type": "AWARD",
"source_url": "https://www.find-tender.service.gov.uk/Notice/085039-2026"
},
"SUPPORTED_INFERENCE": {
"Pura_match_hypothesis": "No specific Pura delivery capability is established by this notice alone."
},
"UNKNOWN": [
"Detailed workflows and acceptance criteria",
"Integration and security requirements",
"Direct contact permission and procurement constraints",
"Proof effort and bounded paid discovery acceptance"
],
"reconstruction_state": "BOUNDED_NOTICE_REVIEW",
"commercially_qualified_solution": false,
"route_class": "NO_GO",
"recommendation": "NO GO",
"proof_opportunity": "UNKNOWN — reconstruct detailed buyer workflow before selecting a proof",
"proof_effort": "UNKNOWN",
"commercial_entry": "Proposed bounded discovery; scope and buyer acceptance UNKNOWN",
"contactability": "Published procurement route only; direct buyer contact UNKNOWN",
"category": "TENDER",
"fit_review": {
"factors": {
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"contactability": 0.25,
"capability_fit": 0.1,
"evidence_confidence": 0.85,
"urgency": 0,
"commercial_value": 0,
"time_to_cash": 0,
"proof_effort": 0
},
"classification": "UNCONFIRMED",
"fit_reason": "No specific Pura delivery capability is established by this notice alone.",
"diagnostic_scores": {
"opportunity_strength": 30,
"pursuit_readiness": 10
},
"strength_components": {
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"procurement_seriousness": 8,
"commercial_value": 0,
"timing": 0,
"capability_relevance": 4,
"evidence_confidence": 10
},
"readiness_components": {
"contactability": 10,
"route_clarity": 0,
"deadline_clarity": 0,
"proof_readiness": 0,
"proposition_readiness": 0,
"procurement_restrictions": 0,
"response_mechanism": 0
}
},
"freshness": "LAPSED",
"freshness_reason": "Published route is closed, inactive, withdrawn or already awarded.",
"evidence_at": "2026-10-14T22:01:01+00:00",
"contact_evidence": {
"requirement_complete": false,
"high_confidence": false
},
"verified_route": "UNKNOWN",
"contact_model": {
"AUTO_CONTACT_ELIGIBLE": false,
"contact_mode": "OWNER APPROVAL REQUIRED",
"threshold": 80,
"gates": {
"requirement_complete": false,
"high_confidence": false,
"buyer_route_verified": false,
"direct_contact_permitted": false,
"procurement_allows_contact": false,
"identity_verified": false,
"proposition_ready": false,
"required_response_ready": false,
"no_duplicate_contact": false,
"no_negative_state": false,
"approved_sender_available": false,
"jurisdiction_satisfied": false,
"live": false,
"score": false,
"direct_route": false
},
"blockers": [
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"high_confidence",
"buyer_route_verified",
"direct_contact_permitted",
"procurement_allows_contact",
"identity_verified",
"proposition_ready",
"required_response_ready",
"no_duplicate_contact",
"no_negative_state",
"approved_sender_available",
"jurisdiction_satisfied",
"live",
"score",
"direct_route"
],
"send_authorised": false
},
"owner_state": "UNAPPROVED",
"decision_at": null,
"decision_hash": "9883ccdc138319019bc89e55889185cd8bd75db4a2b523d0fb6492e6f70d3c25",
"score": 0,
"score_factors": {
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"requirement_clarity": 0.65,
"contactability": 0.25,
"evidence_confidence": 0.85,
"capability_fit": 0.1,
"urgency": 0,
"commercial_value": 0,
"time_to_cash": 0,
"proof_effort": 0
},
"quick_win": false,
"evidence_digest": "9883ccdc138319019bc89e55889185cd8bd75db4a2b523d0fb6492e6f70d3c25",
"route": "https://www.find-tender.service.gov.uk/Notice/085039-2026"
},
"source_urls_used": [
{
"url": "https://www.find-tender.service.gov.uk/Notice/085039-2026",
"name": "Find a Tender",
"reference": "085039-2026",
"published": "2026-09-08T15:47:12+01:00",
"checked": "2026-10-14T22:01:01+00:00",
"unavailable": false
}
],
"lifecycle_audit": {
"owner_actions": [],
"owner_decision": null,
"requirement_reconstructions": []
}
}