Pura Commercial & Contract Radar

PRO005158-Services-Contract-System Integrator : Billing and CRM

UNKNOWN

What happened?

Tender notice from United Utilities Water Limited. Relevance is supported by notice evidence.

Facts

{
  "award_values": [],
  "buyer": "United Utilities Water Limited",
  "buyer_reference": "PRO005158-Services-Contract-SI",
  "contact_email": "Ravinder.Sibia@uuplc.co.uk",
  "contact_name": "Ravinder Sibia",
  "contact_restrictions": [],
  "contacts": [
    {
      "email": "Ravinder.Sibia@uuplc.co.uk",
      "name": "Ravinder Sibia",
      "organisation": "United Utilities Water Limited"
    }
  ],
  "contract_terms": [
    {
      "endDate": "2032-04-18T23:59:59+01:00",
      "startDate": "2027-04-19T00:00:00Z"
    }
  ],
  "cpv": [
    {
      "description": "Software integration consultancy services",
      "id": "72227000",
      "scheme": "CPV"
    },
    {
      "description": "Software programming and consultancy services",
      "id": "72200000",
      "scheme": "CPV"
    },
    {
      "description": "Customer Relation Management software development services",
      "id": "72212445",
      "scheme": "CPV"
    },
    {
      "description": "Software implementation services",
      "id": "72263000",
      "scheme": "CPV"
    },
    {
      "description": "Software configuration services",
      "id": "72265000",
      "scheme": "CPV"
    },
    {
      "description": "Data services",
      "id": "72300000",
      "scheme": "CPV"
    }
  ],
  "currency": "GBP",
  "days_to_deadline": 71,
  "deadline": "2026-12-18T12:00:00+00:00",
  "deadline_conflict": false,
  "deadline_kind": "TENDER",
  "deadline_narrative": "",
  "deadline_structured": "2026-12-18T12:00:00+00:00",
  "deadline_time_unpublished": false,
  "demo_evidence": [],
  "direct_contact_evidence": [],
  "engagement_route": "",
  "estimated_value": 10000000,
  "expansion_scope": "Complete official OCDS release; linked restricted documents require separate verification.",
  "extensions": [],
  "fully_expanded": true,
  "geographic_scope": [],
  "hidden_opportunity": true,
  "historical_engagement_evidence": "",
  "incumbent_evidence": [],
  "linked_documents": [
    {
      "description": "Not published",
      "documentType": "conflictOfInterest",
      "id": "conflictOfInterest"
    },
    {
      "datePublished": "2026-09-23T01:02:50+01:00",
      "description": "Tender notice on Find a Tender",
      "documentType": "tenderNotice",
      "format": "text/html",
      "id": "089879-2026",
      "noticeType": "UK4",
      "url": "https://www.find-tender.service.gov.uk/Notice/089879-2026"
    }
  ],
  "lot_count": 1,
  "lot_scope": [
    {
      "description": null,
      "id": "LOT-0000",
      "title": null,
      "value": {
        "amount": 10000000,
        "amountGross": 12000000,
        "currency": "GBP"
      }
    }
  ],
  "meeting_evidence": [
    "The Company reserves the right to vary the order, number and content of stages, to reduce the number of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate."
  ],
  "notice_type": "TENDER",
  "procurement_method": "Competitive flexible procedure",
  "procurement_status": "active",
  "publication_date": "2026-09-23T01:02:50+01:00",
  "published_corrections": [],
  "published_notice_types": [
    "UK4"
  ],
  "published_requirement": "System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.",
  "questionnaire_evidence": [],
  "reference": "089879-2026",
  "registration_evidence": [],
  "relevance_evidence": {
    "SOFTWARE_DELIVERY": [
      "data migration",
      "software development",
      "systems integration"
    ]
  },
  "requirement_items": "\n",
  "selection_requirements": [],
  "sme_suitability": [],
  "submission_method": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109369&TID100114414&B=",
  "value_excluding_vat": 10000000,
  "value_including_vat": 12000000,
  "value_minimum": null,
  "value_scope": "TOTAL_NOTICE_NOT_PURA_ADDRESSABLE",
  "vat_basis": "excl. VAT"
}

Commercial inferences

[
  {
    "basis": {
      "SOFTWARE_DELIVERY": [
        "data migration",
        "software development",
        "systems integration"
      ]
    },
    "type": "HIDDEN_ADDRESSABLE_ELEMENT"
  }
]

Unknowns

[]

Possible services

[
  {
    "confidence": "HIGH",
    "rationale": "data migration, software development, systems integration",
    "service": "SOFTWARE_DELIVERY"
  }
]

Provenance

{
  "licence": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "ocid": "ocds-h6vhtk-077807",
  "release_id": "089879-2026"
}

Related signals

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Canonical source