Pura Commercial & Contract Radar

PR2355 - Digital Ombudsman

UNKNOWN

What happened?

Award notice from Public Service Ombudsman. Relevance is supported by notice evidence.

Facts

{
  "award_values": [
    {
      "amount": 12100000,
      "currency": "GBP"
    }
  ],
  "buyer": "Public Service Ombudsman",
  "buyer_reference": "PAHSO001-DN834154-55154985",
  "contact_email": "Procurements@ombudsman.org.uk",
  "contact_name": null,
  "contact_restrictions": [],
  "contacts": [
    {
      "email": "Procurements@ombudsman.org.uk",
      "organisation": "Public Service Ombudsman",
      "telephone": "+44 3000614328"
    }
  ],
  "contract_terms": [
    {
      "endDate": "2029-09-30T23:59:59+01:00",
      "startDate": "2026-10-01T00:00:00+01:00"
    }
  ],
  "cpv": [
    {
      "description": "Software programming and consultancy services",
      "id": "72200000",
      "scheme": "CPV"
    }
  ],
  "currency": "GBP",
  "days_to_deadline": -64,
  "deadline": "2026-09-01T10:00:00+01:00",
  "deadline_conflict": false,
  "deadline_kind": "TENDER",
  "deadline_narrative": "",
  "deadline_structured": "2026-09-01T10:00:00+01:00",
  "deadline_time_unpublished": false,
  "demo_evidence": [],
  "direct_contact_evidence": [],
  "engagement_route": "",
  "estimated_value": 12100000,
  "expansion_scope": "Complete official OCDS release; linked restricted documents require separate verification.",
  "extensions": [],
  "fully_expanded": true,
  "geographic_scope": [
    [
      {
        "countryName": "United Kingdom"
      }
    ]
  ],
  "hidden_opportunity": true,
  "historical_engagement_evidence": "",
  "incumbent_evidence": [],
  "linked_documents": [],
  "lot_count": 0,
  "lot_scope": [],
  "meeting_evidence": [],
  "notice_type": "AWARD",
  "procurement_method": "Direct award",
  "procurement_status": "complete",
  "publication_date": "2026-10-26T15:43:39Z",
  "published_corrections": [],
  "published_notice_types": [],
  "published_requirement": "The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.",
  "questionnaire_evidence": [],
  "reference": "7c285a3f-3a02-46b0-8310-24116977d4c4-919207",
  "registration_evidence": [],
  "relevance_evidence": {
    "SOFTWARE_DELIVERY": [
      "case management"
    ]
  },
  "requirement_items": "",
  "selection_requirements": [],
  "sme_suitability": [
    {
      "sme": true,
      "vcse": false
    }
  ],
  "submission_method": "UNKNOWN",
  "value_excluding_vat": null,
  "value_including_vat": null,
  "value_minimum": null,
  "value_scope": "TOTAL_NOTICE_NOT_PURA_ADDRESSABLE",
  "vat_basis": "VAT basis not explicit in release"
}

Commercial inferences

[
  {
    "basis": {
      "SOFTWARE_DELIVERY": [
        "case management"
      ]
    },
    "type": "HIDDEN_ADDRESSABLE_ELEMENT"
  }
]

Unknowns

[]

Possible services

[
  {
    "confidence": "MEDIUM",
    "rationale": "case management",
    "service": "SOFTWARE_DELIVERY"
  }
]

Provenance

{
  "licence": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "ocid": "ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1",
  "release_id": "7c285a3f-3a02-46b0-8310-24116977d4c4-919207"
}

Related signals

[]

Canonical source